Requesting return of FBI stock in Seller Center
Please note: If you are requesting the return of all stock for a particular SKU, kindly set the SKU status to inactive in SC. This will help prevent any discrepancies caused by the SKU being sold during the request or return processing period.
Go to Seller Center - Catalog - Fulfillment by THE ICONIC page - Add New - Select request type Return From Warehouse - Enter the SKU and quantity - Submit.
Adding SKU in bulk into the return request is available by going to Seller Center - Fulfillment by THE ICONIC - Import function - type Return from Warehouse. Templates are available for download if required, containing lists of SKUs you can add or remove as needed before uploading the file.The Return request will be created with Submitted status , pending review from THE ICONIC team. After review , the status will be updated to indicate whether it has been accepted or rejected.
Understanding Return request statuses
- When the Return request has been accepted, it will show as Return In Progress status , pending further actioning by our warehouse team
- When the Return request has been completed, it will show as Returned status
Stock collection
THE ICONIC team will reach out to you to organise collection