NWIO relates to the number of orders returned to our FC that have ‘I received the incorrect item’ initiated by the customer as the return reason.
The target is to have less than 1% NWIO return rate out of weekly returns volume.
To ensure the correct items are sent out to customers we recommend:
- Both pickers and packers to check the physical item against the order to ensure it is the correct size, style and colour before dispatching the order.
- Scheduling stocktake regularly at your warehouse/3PL so any incorrect items can be amended and the stock count updated.
- Quality Control check returns that arrive back to you before allocating back to stock
- Ensure each item/name has a unique identifier