On-time Dispatch 95% shipped in 24hrs |
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Status | Action Required |
The order did not sync from SC into the Seller's program |
- Contact integrator to review account.
- Manually fulfil orders via Seller Center: See 'Orders and Returns' tile in Seller Academy for further instructions - Functional tracking IDs are to be loaded into the system by 3 pm on the business day that the order has been dispatched by the partner. Orders must be shipped at this point. - Orders must be shipped via express post. Whether AU or NZ. - If you are a larger seller we advise twice daily collections to ensure orders don't slip over the 24 hr KPI |
Order information not updated in SC (tracking) | |
Incomplete customer details |
- If you require further information around the customer delivery details, please reach out via the Seller Help Desk and raise your query as URGENT. Include the ICONIC order number that you are referencing
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Item no longer available |
- If no stock available, please cancel the order as 'Product not Available' if outside of dispatch KPI
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Ready to Ship - Awaiting Dispatch |
- If THE ICONIC fulfils your shipping (e.g. you use SEKO) then please reach out via the Seller Helpdesk to arrange a collection
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Public Holiday/Weekend |
- Public holidays and weekends are not taken into account when reporting on dispatch. For example, orders placed after your contracted cut off time on a Friday afternoon are not expected to be shipped until the following business day.
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Promotional/busy periods |
- Switch your shop on holiday mode to focus on dispatching orders already in your system. See how to do this via the 'Getting Started' tile in the Seller Academy
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