Customer Service | |
Status | Action Required |
Customer Service Resolution time |
- We require general customer service enquiries to be resolved within 24 hours (1 business day) and delivery enquiries to be resolved within 5 business days. If you are unable to respond to our emails, please reach out via the Seller Help Desk.
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Incorrect tracking sent to customers |
- Please provide correct tracking/carrier with the order numbers via the Seller Help Desk.
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Incorrect item sent to the customer |
- Raise via the Seller Help Desk with the orders affected. We will reach out to the customer via our Customer Service team.
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Faulty item sent to the customer | |
Return to sender parcels |
- Raise via the Seller Help Desk with THE ICONIC order number. We will reach out to the customer via our Customer Service team and then advise whether the customer would like the order to be reshipped or put back to stock.
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