Cancellation Rate (UTF)

Cancellation Rate (UTF) <0.4% Target
Status	Action Required
Item not available	- Stock needs to be updated daily if your stock management system is not integrated - Ensure that product set-up has been correct - Conduct regular stock takes/ensuring your 3PL carries out stock takes - Ensure that your suppliers are accurate when you receive new product drops etc. - Item may be faulty when picked
Inventory mismatch
Delayed Dispatch	- Switch your shop on holiday mode to focus on dispatching orders already in your system. Reminders are sent from Seller Center and the Seller Help Desk to alert you to any order which is pending for over 24 hrs and 48 hrs. - Orders pending over 72 hrs are cancelled by THE ICONIC for 'Delayed Dispatch' - Customer cancellation(s) are actioned by THE ICONIC customer service team. These cancellation(s) do NOT affect your seller score.
Cannot Ship to NZ	- Only if you are contracted to NOT SHIP to NZ, please cancel these orders via Seller Center under the cancellation reason 'Cannot ship to NZ'. This cancellation does NOT affect your seller score.