This article has been created to provide sellers visibility of the current ICONIC production services, here you will find up to date information on the current:
- Timelines
- Method of shooting
Each of the below areas will be updated with the most current information:
Process |
Update/Timelines |
Apparel |
18-8-2024: Current timelines for the shooting process for apparel once items are received in our Production Hub is 10-15 Business Days as a result of limited staff onsite and model availability.
|
Product/Accessories/Flat Lay |
06-07-2024: Current timelines for shooting flat lay items is 10-15 Business days once items are received. |
Sample Return |
18-8-2024: Slightly delayed due to reduced staffing at our production hub and increased delays through logistics networks, we will endeavor to dispatch all samples within 5 business days of production being complete |
Quality Control (QC) |
Standard SLA: 24 Hours from the time the product is submitted. Our QC team works within a 24-hour timeframe. Your SKUs will be reviewed in line with THE ICONIC's guidelines within 24 hours of their submission to QC (excluding weekends & NSW public holidays and in the lead-up to promotional periods). To ensure fairness across all sellers, we work from oldest to newest. We recommend submitting SKUs at a minimum of 24 hours prior to when you would like the SKUs to go live.It is possible to check which items are currently in the queue for review through Products>Inactive>Quality approval pending or this link Please note: In cases of rejection, the product must be resupplied and timings reset. |