From 17th February 2025, we will be moving Production Services to our Fulfillment Centre in Yennora. This move is to bring the different departmental elements of our business together and ensure logistical consistency across all areas.
The overall process of booking your samples to shoot remains the same however there will be changes to the delivery and receipt of those samples at our FC and all deliveries will now need to be booked via MobileDock by your carrier.
What is the booking system?
MobileDock is an industry-leading dock scheduling platform. It is a self-service web application, which Carriers use to create a booking at an appropriate dock and time.
Why is it important?
It streamlines access to our site, reduces driver waiting times, and decreases the risk of delays to deliveries.
What is the new Carrier Booking Process?
Many carriers will already be familiar with the use of MobileDock on the sites of other leading retailers and logistics providers in Sydney. The ICONIC will communicate to all carrier organisations that deliver regularly to our site, and provide induction materials and training to those needing to be set up in the MobileDock system. In outline, bookings will proceed as follows:
- The Supplier (you) will create your production booking as normal via a ticket raised to our Helpdesk and attach the label provided by THE ICONIC
- Your Carrier will access MobileDock to book a delivery time on the scheduled delivery date.
- The Carrier will enter your Supplier organisation or Vendor Number on their booking, and the details of the number of cartons to be delivered.
- In the 'Document ID' section please enter 'MP Production'
- In the 'Comments' section please copy the info provided on the label from our production team and the carton count eg - 'BRAND - APP - WK27 - 239135 - Marketplace - Carton Count'
- MobileDock will provide the Carrier with a booking number and PIN code, which the driver will provide to THE ICONIC on arrival.
Do you have a preffered carrier?
There are many carriers who have routine bookings for deliveries into our FC eg StarTrack, TGE, FedEx etc
The only carrier we do not suggest using is Australia Post as this will lead to delays for your samples being handed over to our Production team. Australia Post handles the returns for our Customer orders and returns are delivered in large ULD cages and may take time to unpack, especially during busy sale periods.
All Production samples will now be sent to the following address:
Dock 4/205-231 Fairfield Rd Yennora 2161
Entry Via Foray St.
What’s next?
Whilst we transition to this new location, we expect there to be some small delays to shooting. We intend to return to regular timeframes as quickly as possible, however, we recommend allowing buffer time to submit SKUs to ensure they can be shot and listed on time.
Attached is the MobileDock Carrier file which you will need to share with your carrier so they can book a delivery date/time with our inbound dock team.
If you have any questions or require further clarification, please reach out via the Seller Help Desk.