To process the orders, go to Orders > Manage Orders
This will take you to your Order Overview. The process is to work through 3 sections - Pending, Ready to Ship, and Shipped.
PENDING
To process your orders in Bulk, there are two first steps:
- Export all your Pending orders
- Download the file (recommended in XLSX)
- Download via the file manager pop-up or navigate to that page by selecting System > File Manager
Once you open the file, all the information needed to process the order is across the columns/rows.
**Copy the Order Number column from that file **
The next two steps involve:
- Select Import
- Open up download templates and download - Pending Order (Numbers)
- Download via the file manager pop-up or navigate to that page by selecting System > File Manager
You will need to use this file in conjunction with the Order Numbers from your export above.
- Paste the Order Numbers for the day in the column
- The Delivery Type will always be 'Dropship' as you are Marketplace
- Choose the relevant Shipping Provider
- Add the relevant Tracking ID's for the corresponding Order Numbers
Save the file and select the import mode as 'Set to Ready to Ship'. Once uploaded this will move all your orders to the Ready to Ship tab.
READY TO SHIP
Once you have moved your orders to Ready to Ship, you will need to wait until they are taken to the post office or have been collected at the warehouse. Once this has happened, go to the Ready to Ship tab.
To Bulk move them to shipped follow the steps below:
- Use the box to tick all the orders
- Pick 'Set status to shipped' from the more options drop-down
- Press confirm
Once it is moved to shipped, the process is complete.