Introduction: To further enhance the marketplace experience, we are updating the Holiday Mode activation process to ensure a dependable and consistent shopping experience for our customers. Starting October 1st, 2025, activating Holiday Mode will require approval from the Seller Success Team.
New Process Overview: If you need to pause your store's visibility due to reasons such as a warehouse move, stocktake, or other operational constraints, you must submit your dates for review through your Seller Center profile under the newly named 'Online Visibility Suspension'. This process will require review and approval by the Seller Success Team. This safeguard is in place to prevent unexpected downtime and missed delivery promises that can harm customer trust and future sales.
Steps to Request Online Visibility Suspension:
- Navigate to Your Seller Center Profile:
- Log in to your Seller Center account.
- Access 'Online Visibility Suspension':
- Scroll to the bottom of the page to find the 'Online Visibility Suspension' section.
- Submit Your Dates:
- Enter the dates you wish to have your account paused and hit submit.
- Submit a Ticket via Seller Helpdesk:
- Submit a ticket detailing your reason for needing to come offline.
- Review Process:
- Your dates and request will be reviewed within 24 hours by the Seller Success Team.
Important Note:
- If no ticket request is submitted with a reason for the offline request, the request will not be approved.
When to Use This Request: It is important to use this request only if you believe the customer experience will be impacted by missed KPI performance. Requests will be reviewed by our Seller Success Team and will not be automatically approved. It is crucial to ensure your account is online as per your contractual agreement.
For any questions or further assistance, please contact the Seller Helpdesk