1. I keep getting an error message ‘the consignment has not been manifested’ and can't move the orders to shipped?
In order to move the orders to shipped, you will need to manifest the orders first, the couriers are then notified that the order is ready for collection. See screenshots below on how to manifest the orders.
2. How do I change my pickup address?
Please contact the operations team via the Seller Help Desk, please ensure that all address changes are made with 7 days notice. The Operations Team will let you know once this has been completed.
2. The orders have not been picked up by the courier?
Please send order number via Seller Help Desk, courier will be notified and rebooked.
3. I keep getting an address is too long message when trying to create a label?
Please send order number via Seller Help Desk, the address will be amended in our back end or a new label will be provided.