1. I keep getting an error message ‘the consignment has not been manifested’ and can't move the orders to shipped?
In order to move the orders to shipped, you will need to manifest the orders first, the couriers are then notified that the order is ready for collection. See screenshots below on how to manifest the orders.
2. How do I change my pickup address?
Please contact the operations team via the Seller Help Desk, please ensure that all address changes are made with 7 days notice. The Operations Team will let you know once this has been completed.
2. The orders have not been picked up by the courier?
Please send order number via Seller Help Desk, courier will be notified and rebooked.
3. I keep getting an address is too long message when trying to create a label?
Please send order number via Seller Help Desk, the address will be amended in our back end or a new label will be provided.
4. I'm not receiving my Australia Post manifest email?
Please reach out to the Seller Helpdesk, confirming the email you wish to have the manifest printout sent to. A member of the team will be able to update this for you.
5. What if I only need ad-hoc pick-ups?
That's fine! Please let us know via the Seller Helpdesk and we can support in providing contact details for your driver to book your collections in.
6. My labels are printing the incorrect size?
When printing, you will need to select 'actual size' in the printer settings, for this to print to the correct scale. You can also call the Australia Post support number 1800 028 361 for any label printing issues.