Every time a product is created and/or edited, it will go into a Quality Control queue. Products will need to be switched to active in order for updates to come through for review.
Once admitted to the queue items are reviewed by the team within 24 hours. Our QC team members have on average 500-600 SKU’s a day to either approve or reject. Products can be rejected for any number of reasons, including:
- Incorrect Images - Wrong size, lack of images
- Image background quality incorrect
- Incorrect formatting of product descriptions / Incomplete product descriptions
- Wrong categories
- Duplicated content
Please allow the 24-hour time frame before raising a query about your products.
The QC is always the final step before your products are ready to be LIVE on the website.