General
1. How can I view my Account Statements outside of Seller Center?
Account Statements can be exported from Seller Center and downloaded as an Excel file. Please refer to the Account Statement Guide.
2. How do I know when a new Account Statement is available?
Account Statements will be available on the 15th (for period 1st-14th) and the 1st of the following month for the period of 15th-EOM).
3. What time frame does the Account Statement cover?
The first Account Statement will be available on the 15th (for the period of 1st - 14th). The second Account Statement will be available on the 1st of the following month (for the period of 15th - EOM).
4. Can I limit who sees the Account Statements?
Update your settings to restrict financial access for certain users within your company. To restrict access for you users, open Settings > Manage Users then edit the user and change their role from "Seller Full Access" to "Seller - General Access", then click Save.
5. I have multiple Seller Shops for my business in Seller Center, which shop do I log into to see my full business Account Statement? Will my Account Statements be split by Seller shop?The Account Statement will show the transactional data relevant to all orders associated with a Seller Shop. If you have multiple Seller Shops you will need to access the Account Statement in each shop to view your statements relative to each Seller Shop.
6. If I have multiple Seller Shops, do I get paid in 1 payment?
This will depend if you have 1 vendor number per Seller Shop, or 1 vendor number across all Vendor Shops. You will receive 1 payment per vendor number.
GST and Seller Details
1. How can I access my tax invoice?
You can download your tax invoice from the Account Statement page via Seller Center> Reports> Account Statement. Please refer to slide on ‘Tax Invoice’ for more details.
2. Do I need to confirm the invoice?
No action is required to confirm the invoice. You just need to contact us if you wish to dispute an Account Statement.
3. Why are there multiple lines for GST?
GST is broken down on a line level to provide you visibility of GST on goods and GST on commission.
4. What is the difference between NZ GST and AU GST?
Please review the ‘NZ GST FAQ’ to find out more about our handling of NZ orders and treatment of NZ GST.
5. I need to change my ABN details?
Please reach out to your Account Manager, a new contract will need to be issued and signed. This information will then be amended by our finance team.
6. I need to change my banking details?
Please reach out to your Account Manager, an Amendment Agreement will need to be filled out to update the details. This information will be amended by our finance team.
7. How do I change my GST registration information?
Please go to your profile, Under the Business Information change your registration status in 'AU GST Registered' with your relevant GST status. Please then raise a query via the Seller Help Desk to advise our finance department of this change in order for us to update our accounting
software.
Orders, Transactions and Reports
1. Why do I have multiple lines for the same order item in the Sale Report?
There will always be a minimum of 2 lines and a maximum of 5 lines at an order item level within the Sales Report. (Revenue, GST on commission, GST on revenue, Commission, supplier funded voucher)
2. What does the status ‘Open’ in the Account Statement mean?
This is your current Account Statement period. There will only be 1 open Account Statement during a period.
3. What does the status ‘Paid’ in the Account Statement mean?
The Account Statement has been paid. This will show all Account Statements that have been paid in the past.
4. What does the status ‘Unpaid’ in the Account Statement mean?
This is any upcoming Account Statements that are yet to be paid to you or the statement is in negative (credit).
5. Can I see transactions on a daily basis of current 'open' statement?
Yes, Open Account Statements will show transactions in real time.
6. What are the reason codes against Manual Adjustments?
You will see two types of manual adjustments on the Account Statement:
- Seller adjustments are adjustments that the seller and THE ICONIC have agreed upon during the Zendesk dispute process
- Customer Service (CS) adjustments are adjustments communicated to Finance from THE ICONIC’s CS team requiring manual adjustment
7. How do I gain access information on the RTS that were sent?
Please refer to slide ‘RTS Statement’ to see how you are able to gain access to the RTS report.
8. How can I confirm my commission rate being used?
To confirm the commision rate associated with each Seller account please follow the following steps: Log in to Seller Center > Settings> Profile> Commissions & Fees
Disputing a Transaction
1. Who do I contact if I need to dispute a payment?
Please contact the finance team through the Seller help desk, select topic ‘Account Statement disputes’.
2. How long do I have to dispute an Account Statement?
You have 5 business days to dispute an Account Statement from the statement release date and adjustment will be made to your following Account Statement. After 5 business days the dispute period will close and no adjustments can be made to any your Account Statement.
Payments and Remittance
1. How do I know when I've been paid?
Remittances will be sent to the email address provided for ‘remittance advice’ on the day your payment is made.
2. When will I get paid for the unpaid Account Statements?
The invoice date will be the last day of the period of the Account Statement. For the period of 1st April - 14th April and 15th April - 30th April, the invoice dates will be dated as the 14/04 and the 30/04 respectively. For example, if the payment terms are 30EOM, invoices dated as the 14/04 and 30/04 will both be paid on the 30/05. Please note we make payments once a week so your payment date may fall a few days before the 30th dependent on what day the 30th falls on.
3. I am not receiving my remittances?
Remittances will be sent to the email provided on your agreement under ‘Email for remittance advice’. If you wish to change this email, please raise a ticket in Seller Center Helpdesk under ‘Account Statement - General’