Before setting up a SEKO account, the following needs to be confirmed with THE ICONIC:
- Contact Name:
- Email:
- Phone:
- Full Pick Up Address:
- Full Return Address:
- Warehouse Hours:
- Requested Collection time ongoing:
When you are set up on SEKO, Omni Channel Integration will show as a shipment provider option in Seller Center. When shipping orders, select this option and a Couriers Please label and consignment label will be generated for you.
Omni Channel Integration will create a label according to the final address location of your customers. There are three possible labels that can be generated, based on the customer's location.
- If the customer is in a metro area, the sender's address (Name of Seller and Sellers Return Address) and the customer's address is printed as per the order.
- If the customer is in the interstate but has indicated a PO BOX for a delivery. Senders details and the return address will be printed as above, however, in this case, the customer's address will now appear as Iconic/C Seko at Rosehill. There will be an over label process for this parcel which SEKO provides once the parcel reaches back to a central delivery point and this parcel is then re-labelled with the customers PO BOX address as per their original order and the parcel is handed to Australia Post for final delivery.
- This customer is in NZ, same initial process as above and SEKO once again produces an over the label for this parcel to continue its journey to NZ.
Couriers Please will provide the latest collection time as possible, collection areas due have a different cut off times and need to ensure there is enough time to have parcels returned to their DC centres to meet with Interstate line-haul. You can discuss preferred times directly with your courier once you have started.
SHIPPING PROCESS
Every time you have a new pending order you will get three notifications:
- A notification value in red on the “Orders” tab
2. Statistics on your total pending orders dashboard on the homepage on Seller Center
3. An email to your chosen mailing account
SEKO Order Fulfilment - Single
To process the orders, go to Orders > Manage Orders
This will take you to your Order Overview. The process is to work through 3 sections - Pending, Ready to Ship, and Shipped.
PENDING
The Pending tab will provide the Order Number, Order Date, Pending Since, Price, # of Items to be picked, the status and actions to take.
Step 1: Click the Plus button to see the customers details, SKU/Product to be picked, and the action to take.
Ready to Ship
Ready to ship means you have picked the items and packed the order.
- Press Ready to Ship
- The provider to choose will be 'OMNI Channel Integration'
- The label will be generated and you can "Print the documents' (then press continue)
- Press Ready to Ship
If you accidentally don't print the label it will also show up next to your orders in Ready to ship.
Cancellations
You will have to cancel your orders if you are unable to fulfil it due to (e.g.) Out of Stock
You can also cancel by item level if the customer ordered more than 1 product and you only need to cancel one item.
If you click cancel, the following will appear:
Pick a reason, add a comment if you like and press save.
If you do this, to make up for the customer experience on the Seller end, THE ICONIC provides a 15% voucher to the customer for their next purchase.
There are KPI's to remember for Order Cancellations:
- 1% of total Orders
- 10 orders in 48 hours
Any cancellations over the KPI's above will incur a flat fee of $20 per order.
READY TO SHIP
Once moved to Ready to Ship there are two steps to complete before you can ship the item.
Step 1:
Bulk click all the items using the boxes > send Carrier Manifest > Go
This will let the couriers know that when they come for their daily pickup, exactly how many parcels are to be collected.
Step 2:
Once the courier has come to collect the orders you will need to bulk click the boxes again and Set Status to Shipped > Press Go.
Once it is moved to shipped, the process is complete.
**Any printing configuration or questions on the Seller Centre process are to be directed back to THE ICONIC via the Seller Helpdesk. **
SHIPPED
Shipped |
Once moved to shipped the order is out for delivery with the carrier. |
Delivered |
Once an order has been delivered it will move here |
Cancelled |
If an order has been cancelled it will move here |
Delivery Failed |
If an order has been failed to be delivered it will move here |
Returned |
Once an order has been returned by the customer, it will be received at THE ICONIC Warehouse and returned to you. Once the order is on its way back to you it will move here. For more information on THE ICONIC Return process, see here. |